{"id":4378,"date":"2024-02-06T21:39:48","date_gmt":"2024-02-06T21:39:48","guid":{"rendered":"https:\/\/aprovacao.website\/blocktime\/?page_id=4378"},"modified":"2024-02-12T15:59:17","modified_gmt":"2024-02-12T18:59:17","slug":"faq","status":"publish","type":"page","link":"https:\/\/aprovacao.website\/blocktime\/faq\/","title":{"rendered":"Perguntas Frequentes"},"content":{"rendered":"\n\n  <div class=\"banner has-hover\" id=\"banner-1475821320\">\n          <div class=\"banner-inner fill\">\n        <div class=\"banner-bg fill\" >\n            <div class=\"bg fill bg-fill \"><\/div>\n                                    \n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(106, 114, 141);border-width:0px 0px 7px 0px;\">\n\t<\/div>\n                    <\/div>\n\t\t\n        <div class=\"banner-layers container\">\n            <div class=\"fill banner-link\"><\/div>            \n\n   <div id=\"text-box-777521050\" class=\"text-box banner-layer x5 md-x50 lg-x50 y50 md-y30 lg-y30 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n\t<div id=\"text-467963603\" class=\"text\">\n\t\t\n\n<h1 class=\"thin-font\"><span style=\"font-size: 140%;\">Perguntas Frequentes<\/h1>\n\t\t\n<style>\n#text-467963603 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-777521050 {\n  width: 90%;\n}\n#text-box-777521050 .text-box-content {\n  font-size: 65%;\n}\n@media (min-width:550px) {\n  #text-box-777521050 {\n    width: 78%;\n  }\n  #text-box-777521050 .text-box-content {\n    font-size: 84%;\n  }\n}\n<\/style>\n    <\/div>\n \n   <div id=\"text-box-179603758\" class=\"text-box banner-layer page-header-txtbox x50 md-x50 lg-x50 y100 md-y100 lg-y100 res-text\">\n                                <div class=\"text-box-content text dark\">\n              \n              <div class=\"text-inner text-center\">\n                  \n\n<div class=\"row row-collapse align-middle align-center\"  id=\"row-259129832\">\n\n\n\t<div id=\"col-1989118230\" class=\"col medium-3 small-4 large-3\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/aprovacao.website\/blocktime\" class=\"button white is-outline is-large lowercase botao-1-header\"  >\n    <span>Home<\/span>\n  <\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1989118230 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: -20px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1989118230 > .col-inner {\n    padding: 10px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-491925227\" class=\"col medium-1 small-2 large-1\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1571171579\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"212\" height=\"182\" src=\"https:\/\/aprovacao.website\/blocktime\/wp-content\/uploads\/2024\/02\/icone-.png\" class=\"attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1571171579 {\n  width: 32%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-491925227 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: -15px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-491925227 > .col-inner {\n    margin: 10px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1305623262\" class=\"col hide-for-medium medium-4 small-5 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(0, 242, 125);border-width:0px 0px 7px 0px;margin:0px 0px 0px 0px;\">\n\t<\/div>\n\t\t\t\n\n  <div id=\"page-header-503394628\" class=\"page-header-wrapper\">\n  <div class=\"page-title page-header-titulo dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper is-small flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Perguntas Frequentes          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-503394628 .title-overlay {\n  background-color: rgba(0, 0, 0, 0);\n}\n#page-header-503394628 .featured-title {\n  background-color: rgba(0, 0, 0, 0);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1305623262 > .col-inner {\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-1305623262 > .col-inner {\n    margin: -20px 0px -5px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-244085517\" class=\"col show-for-small medium-4 small-5 large-4\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(0, 242, 125);border-width:0px 0px 7px 0px;margin:0px 0px 40px 0px;\">\n\t<\/div>\n\t\t\t\n\n  <div id=\"page-header-1413925687\" class=\"page-header-wrapper\">\n  <div class=\"page-title page-header-titulo dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper is-small flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Perguntas Frequentes          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1413925687 .title-overlay {\n  background-color: rgba(0, 0, 0, 0);\n}\n#page-header-1413925687 .featured-title {\n  background-color: rgba(0, 0, 0, 0);\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-244085517 > .col-inner {\n  margin: 0px 0px 0px 0px;\n}\n@media (min-width:550px) {\n  #col-244085517 > .col-inner {\n    margin: 0px 0px -5px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n              <\/div>\n           <\/div>\n                            \n<style>\n#text-box-179603758 {\n  width: 100%;\n}\n#text-box-179603758 .text-box-content {\n  font-size: 121%;\n}\n@media (min-width:550px) {\n  #text-box-179603758 {\n    width: 50%;\n  }\n  #text-box-179603758 .text-box-content {\n    font-size: 100%;\n  }\n}\n<\/style>\n    <\/div>\n \n\n        <\/div>\n      <\/div>\n\n            \n<style>\n#banner-1475821320 {\n  padding-top: 230px;\n  background-color: rgb(43, 51, 82);\n}\n@media (min-width:550px) {\n  #banner-1475821320 {\n    padding-top: 250px;\n  }\n}\n<\/style>\n  <\/div>\n\n\n\t<section class=\"section\" id=\"section_1290657189\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-1236221205\">\n\n\n\t<div id=\"col-1482672971\" class=\"col small-11 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1078378704\" class=\"text\">\n\t\t\n\n<h2>Como funciona o nosso atendimento?<\/h2>\n\t\t\n<style>\n#text-1078378704 {\n  font-size: 1.35rem;\n  text-align: left;\n}\n@media (min-width:550px) {\n  #text-1078378704 {\n    font-size: 1.35rem;\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1233089627\">\n\n\n\t<div id=\"col-76986116\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-583501207\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-583501207-label\" class=\"accordion-title plain\" href=\"#accordion-item-qual-o-hor\u00e1rio?\" aria-expanded=\"false\" aria-controls=\"accordion-583501207-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qual o hor\u00e1rio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-583501207-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-583501207-label\" >\n\t\t\t\n\n\t<div id=\"text-687222732\" class=\"text\">\n\t\t\n\n<p><strong>Trabalhamos de segunda \u00e0 sexta-feira, exceto feriado, das 08:00 \u00e0s 18:00 horas.<\/strong><br \/><strong>Os clientes PREMIUM possuem equipe dispon\u00edvel at\u00e9 \u00e0s 20:00 horas.<\/strong><\/p>\n\t\t\n<style>\n#text-687222732 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-687222732 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1451967302\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-1451967302-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-fa\u00e7o-para-ser-atendido?\" aria-expanded=\"false\" aria-controls=\"accordion-1451967302-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como fa\u00e7o para ser atendido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1451967302-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1451967302-label\" >\n\t\t\t\n\n\t<div id=\"text-2429848820\" class=\"text\">\n\t\t\n\n<p><strong>A Blocktime Tecnologia possui alguns canais de comunica\u00e7\u00e3o. Escolha o que for mais conveniente e registre sua solicita\u00e7\u00e3o t\u00e9cnica:<\/strong><\/p>\n<p><strong>\u25cf Plataforma de Ticket (www.blocktimetecnologia.com.br\/suporte)<\/strong><br \/><strong>\u25cf WhatsApp \u2013 (11 3087-3400)<\/strong><br \/><strong>\u25cf Telefone \u2013 (11 3087-3400, escolha a op\u00e7\u00e3o 4)<\/strong><\/p>\n\t\t\n<style>\n#text-2429848820 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2429848820 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3374066863\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-3374066863-label\" class=\"accordion-title plain\" href=\"#accordion-item-enviei-um-e-mail-e-n\u00e3o-fui-atendido.-por-qu\u00ea?\" aria-expanded=\"false\" aria-controls=\"accordion-3374066863-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Enviei um e-mail e n\u00e3o fui atendido. Por qu\u00ea?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3374066863-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3374066863-label\" >\n\t\t\t\n\n\t<div id=\"text-1407725662\" class=\"text\">\n\t\t\n\n<p><strong>Todas as solicita\u00e7\u00f5es t\u00e9cnicas s\u00e3o registradas na ferramenta MY SUITE para melhor acompanhamento, levantamento de m\u00e9tricas, maior agilidade e garantia no atendimento. Por\u00e9m,<\/strong><br \/><strong>a ferramenta n\u00e3o aceita registros enviados por e-mails.<\/strong><\/p>\n\t\t\n<style>\n#text-1407725662 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-1407725662 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-751663894\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-751663894-label\" class=\"accordion-title plain\" href=\"#accordion-item-qual-o-prazo-para-minha-solicita\u00e7\u00e3o-ser-atendida?\" aria-expanded=\"false\" aria-controls=\"accordion-751663894-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qual o prazo para minha solicita\u00e7\u00e3o ser atendida?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-751663894-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-751663894-label\" >\n\t\t\t\n\n\t<div id=\"text-1475230489\" class=\"text\">\n\t\t\n\n<p><strong>As solicita\u00e7\u00f5es s\u00e3o registradas e, assim que identificadas em nossa central \u2013 servicedesk \u2013<\/strong><br \/><strong>s\u00e3o classificadas conforme a criticidade do problema. O atendimento e\/ou encaminhamento<\/strong><br \/><strong>de uma solu\u00e7\u00e3o depender\u00e1 desta criticidade.<\/strong><\/p>\n\t\t\n<style>\n#text-1475230489 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-1475230489 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3583689745\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-3583689745-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-\u00e9-sla?\" aria-expanded=\"false\" aria-controls=\"accordion-3583689745-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que \u00e9 SLA?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3583689745-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3583689745-label\" >\n\t\t\t\n\n\t<div id=\"text-101556722\" class=\"text\">\n\t\t\n\n<p><strong>Esta sigla vem do ingl\u00eas \u2013 Service Level Agreement \u2013 e significa acordo de n\u00edvel de servi\u00e7o. O<\/strong><br \/><strong>objetivo do SLA \u00e9 esclarecer os servi\u00e7os que ser\u00e3o prestados, o suporte t\u00e9cnico que ser\u00e1<\/strong><br \/><strong>oferecido, as normas de seguran\u00e7a, os prazos estabelecidos, as metas claras para mensurar<\/strong><br \/><strong>os n\u00edveis de servi\u00e7o, entre outros fatores.<\/strong><\/p>\n\t\t\n<style>\n#text-101556722 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-101556722 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4257802947\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-4257802947-label\" class=\"accordion-title plain\" href=\"#accordion-item-qual-sla-padr\u00e3o-da-blocktime?\" aria-expanded=\"false\" aria-controls=\"accordion-4257802947-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Qual SLA padr\u00e3o da Blocktime?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4257802947-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4257802947-label\" >\n\t\t\t\n\n\t<div id=\"text-2037715537\" class=\"text\">\n\t\t\n\n<p><strong>O SLA padr\u00e3o \u00e9 o atendimento e\/ou encaminhamento de uma solu\u00e7\u00e3o em at\u00e9 4 horas \u00fateis,<\/strong><br \/><strong>do momento em que a solicita\u00e7\u00e3o foi registrada. Ele \u00e9 utilizado para os problemas de baixa<\/strong><br \/><strong>prioridade, que afeta somente uma pessoa e n\u00e3o compromete a opera\u00e7\u00e3o deste usu\u00e1rio, como<\/strong><br \/><strong>por exemplo: um usu\u00e1rio com problema em um de seus aplicativos no seu computador.<\/strong><\/p>\n\t\t\n<style>\n#text-2037715537 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2037715537 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3228889139\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-3228889139-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-\u00e9-sla-priorit\u00e1rio?\" aria-expanded=\"false\" aria-controls=\"accordion-3228889139-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que \u00e9 SLA priorit\u00e1rio?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3228889139-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3228889139-label\" >\n\t\t\t\n\n\t<div id=\"text-3000270029\" class=\"text\">\n\t\t\n\n<p><strong>O SLA priorit\u00e1rio reduz o tempo de atendimento e\/ou encaminhamento de solu\u00e7\u00e3o para at\u00e9 2<\/strong><br \/><strong>horas. Para ele, consideramos os problemas de m\u00e9dia prioridade que comprometem a opera\u00e7\u00e3o<\/strong><br \/><strong>do usu\u00e1rio ou fun\u00e7\u00e3o chave da empresa. Exemplo: um funcion\u00e1rio parado sem funcionamento do<\/strong><br \/><strong>seu computador ou um usu\u00e1rio de opera\u00e7\u00e3o cr\u00edtica como m\u00e1quina de ponto.<\/strong><\/p>\n\t\t\n<style>\n#text-3000270029 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-3000270029 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1703749656\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-1703749656-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-\u00e9-sla-cr\u00edtico?\" aria-expanded=\"false\" aria-controls=\"accordion-1703749656-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que \u00e9 SLA cr\u00edtico?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1703749656-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1703749656-label\" >\n\t\t\t\n\n\t<div id=\"text-3771087101\" class=\"text\">\n\t\t\n\n<p><strong>Entram no SLA cr\u00edtico os problemas de alta prioridade, que podem comprometer o<\/strong><br \/><strong>funcionamento\/opera\u00e7\u00e3o da empresa toda. As tratativas come\u00e7am assim que identificamos os<\/strong><br \/><strong>problemas em monitoramento ou quando o cliente registra a solicita\u00e7\u00e3o. Exemplo: Links de<\/strong><br \/><strong>internet, desligamento inesperado de servidores.<\/strong><\/p>\n\t\t\n<style>\n#text-3771087101 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-3771087101 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1115430076\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-1115430076-label\" class=\"accordion-title plain\" href=\"#accordion-item-quais-as-formas-de-atendimento?\" aria-expanded=\"false\" aria-controls=\"accordion-1115430076-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais as formas de atendimento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1115430076-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1115430076-label\" >\n\t\t\t\n\n\t<div id=\"text-1981644571\" class=\"text\">\n\t\t\n\n<p><strong>Possu\u00edmos 4:<\/strong><\/p>\n<p><strong>1) Whatsapp para registro de solicita\u00e7\u00f5es;<\/strong><\/p>\n<p><strong>2) Atendimento telef\u00f4nico, tamb\u00e9m, para registro de solicita\u00e7\u00f5es ou melhor esclarecimento dos problemas apontados no ticket;<\/strong><\/p>\n<p><strong>3) Atendimento remoto, realizado para ajudar os usu\u00e1rios com itens j\u00e1 implementados com<\/strong><br \/><strong>um limite de escalonamento de at\u00e9 1 hora. O objetivo \u00e9 manter o atendimento mais \u00e1gil.<\/strong><\/p>\n<p><strong>4) Atendimento presencial, com agendamento pr\u00e9vio, seguindo o que foi acordado em<\/strong><br \/><strong>contrato para realiza\u00e7\u00e3o de manuten\u00e7\u00f5es preventivas e corretivas, e outras atividades que<\/strong><br \/><strong>demandam mais tempo que 1 hora de atendimento.<\/strong><\/p>\n\t\t\n<style>\n#text-1981644571 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-1981644571 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-376005617\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-376005617-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-funciona-o-atendimento?\" aria-expanded=\"false\" aria-controls=\"accordion-376005617-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como funciona o atendimento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-376005617-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-376005617-label\" >\n\t\t\t\n\n\t<div id=\"text-2527416169\" class=\"text\">\n\t\t\n\n<p><strong>Todas as solicita\u00e7\u00f5es t\u00e9cnicas s\u00e3o registradas na ferramenta MY SUITE. Com o registro<\/strong><br \/><strong>da solicita\u00e7\u00e3o, saberemos que voc\u00ea tem um determinado problema, conforme a<\/strong><br \/><strong>formaliza\u00e7\u00e3o do pedido. Al\u00e9m disso, sua solicita\u00e7\u00e3o poder\u00e1 ser acompanhada, estipulando<\/strong><br \/><strong>o tempo m\u00ednimo para sua solu\u00e7\u00e3o e apontando um hist\u00f3rico de seus incidentes.<\/strong><\/p>\n\t\t\n<style>\n#text-2527416169 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2527416169 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-424464567\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-424464567-label\" class=\"accordion-title plain\" href=\"#accordion-item-como-funciona-a-fila-de-atendimento?\" aria-expanded=\"false\" aria-controls=\"accordion-424464567-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Como funciona a fila de atendimento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-424464567-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-424464567-label\" >\n\t\t\t\n\n\t<div id=\"text-2280366958\" class=\"text\">\n\t\t\n\n<p><strong>Para facilitar a compreens\u00e3o, vamos explicar nosso fluxo de atendimento. Ao registrar o<\/strong><br \/><strong>chamado\/ticket, ele \u00e9 enviado para uma fila de n\u00edvel 01. Este time especializado vai:<\/strong><br \/><strong>1) Classificar se o chamado \u00e9 de baixa, m\u00e9dia ou alta prioridade (clique aqui para<\/strong><br \/><strong>validar os fatores de criticidade e prazos);<\/strong><br \/><strong>2) Diagnosticar e tentar resolver, com base em informa\u00e7\u00f5es salvas na nossa Base de<\/strong><br \/><strong>Conhecimento e hist\u00f3rico do cliente, com abordagem de at\u00e9 30 minutos (ex: reiniciar<\/strong><br \/><strong>moden);<\/strong><br \/><strong>3) N\u00e3o sendo poss\u00edvel resolu\u00e7\u00e3o imediata, escalonaremos para o n\u00edvel 02;<\/strong><br \/><strong>4) O time do n\u00edvel 02 \u00e9 formado por t\u00e9cnicos de suporte com conhecimento em<\/strong><br \/><strong>ferramentas espec\u00edficas que realizam acessos remotos para solu\u00e7\u00e3o dos problemas;<\/strong><br \/><strong>5) Em poucos casos os chamados ainda s\u00e3o escalonados para o time de n\u00edvel 03.<\/strong><br \/><strong>Esse, \u00e9 formado por analistas, coordenadores e diretores t\u00e9cnicos da opera\u00e7\u00e3o.<\/strong><br \/><strong>Quando acionados, focam na resolu\u00e7\u00e3o de problemas de alta complexidade, que<\/strong><br \/><strong>afetam o ambiente como um todo.<\/strong><\/p>\n\t\t\n<style>\n#text-2280366958 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2280366958 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-167164398\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-167164398-label\" class=\"accordion-title plain\" href=\"#accordion-item-por-que-n\u00e3o-posso-ser-atendido-sempre-pelo-mesmo-t\u00e9cnico?\" aria-expanded=\"false\" aria-controls=\"accordion-167164398-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Por que n\u00e3o posso ser atendido sempre pelo mesmo t\u00e9cnico?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-167164398-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-167164398-label\" >\n\t\t\t\n\n\t<div id=\"text-2687843070\" class=\"text\">\n\t\t\n\n<p><strong>Nossa equipe \u00e9 formada por um n\u00facleo t\u00e9cnico, que \u00e9 treinado e capacitado por um tour virtual ou<\/strong><br \/><strong>f\u00edsico, quando poss\u00edvel, no seu ambiente. Assim, temos um time com diversos colaboradores com<\/strong><br \/><strong>conhecimento do ambiente da sua empresa e que poder\u00e3o ser mais \u00e1geis no seu atendimento.<\/strong><br \/><strong>Uma equipe que conhece seu ambiente evita uma s\u00e9rie de problemas no atendimento, como por<\/strong><br \/><strong>exemplo: ru\u00eddos de comunica\u00e7\u00e3o, descompromisso por aus\u00eancias\/f\u00e9rias ou emerg\u00eancias.<\/strong><\/p>\n\t\t\n<style>\n#text-2687843070 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2687843070 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-411285507\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-411285507-label\" class=\"accordion-title plain\" href=\"#accordion-item-o-que-n\u00c3o-fazemos-sem-planejamento-na-central-de-atendimento---servicedesk?\" aria-expanded=\"false\" aria-controls=\"accordion-411285507-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>O que N\u00c3O fazemos sem planejamento na central de atendimento - servicedesk?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-411285507-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-411285507-label\" >\n\t\t\t\n\n\t<div id=\"text-2721040098\" class=\"text\">\n\t\t\n\n<p><strong>\u25cf N\u00e3o realizamos troca de perfil de m\u00e1quina por acesso remoto;<\/strong><br \/><strong>\u25cf N\u00e3o implementamos novos recursos remotamente sem pr\u00e9vio acordo;<\/strong><br \/><strong>\u25cf N\u00e3o assessoramos implementa\u00e7\u00e3o de celulares remotamente;<\/strong><br \/><strong>\u25cf N\u00e3o guardamos senhas de clientes.<\/strong><\/p>\n\t\t\n<style>\n#text-2721040098 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2721040098 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1453858730\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-1453858730-label\" class=\"accordion-title plain\" href=\"#accordion-item-h\u00e1-algo-que-eu-possa-fazer-para-agilizar-meu-atendimento?\" aria-expanded=\"false\" aria-controls=\"accordion-1453858730-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>H\u00e1 algo que eu possa fazer para agilizar meu atendimento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1453858730-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1453858730-label\" >\n\t\t\t\n\n\t<div id=\"text-3365309890\" class=\"text\">\n\t\t\n\n<p><strong>Se poss\u00edvel, fa\u00e7a um print (captura) da tela do erro ou anote a mensagem de erro que estiver<\/strong><br \/><strong>aparecendo. Muitas vezes, reiniciar o programa ou sua conex\u00e3o j\u00e1 \u00e9 um procedimento suficiente<\/strong><br \/><strong>para regularizar. Mas caso o erro continue \u00e9 s\u00f3 nos acionar, que auxiliaremos.<\/strong><\/p>\n\t\t\n<style>\n#text-3365309890 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-3365309890 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-76986116 > .col-inner {\n  padding: 20px 0px 40px 0px;\n}\n@media (min-width:550px) {\n  #col-76986116 > .col-inner {\n    padding: 40px 0px 40px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1482672971 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1290657189 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  min-height: 300px;\n}\n#section_1290657189 .section-bg.bg-loaded {\n  background-image: url(https:\/\/aprovacao.website\/blocktime\/wp-content\/uploads\/2024\/02\/ico_bg_image_7.jpg);\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_522587656\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-426833931\">\n\n\n\t<div id=\"col-492718153\" class=\"col small-11 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1248656953\" class=\"text\">\n\t\t\n\n<h2>Como funciona a venda dos nossos servi\u00e7os?<\/h2>\n\t\t\n<style>\n#text-1248656953 {\n  font-size: 1.35rem;\n  text-align: left;\n}\n@media (min-width:550px) {\n  #text-1248656953 {\n    font-size: 1.35rem;\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1871948587\">\n\n\n\t<div id=\"col-100385129\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2488047828\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-2488047828-label\" class=\"accordion-title plain\" href=\"#accordion-item-a-blocktime-tecnologia-atende-micro-e-pequenas-empresas?\" aria-expanded=\"false\" aria-controls=\"accordion-2488047828-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>A Blocktime Tecnologia atende micro e pequenas empresas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2488047828-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2488047828-label\" >\n\t\t\t\n\n\t<div id=\"text-4095321975\" class=\"text\">\n\t\t\n\n<p><strong>Sim, atendemos empresas com CNPJ ativo a partir de 3 dispositivos.<\/strong><\/p>\n\t\t\n<style>\n#text-4095321975 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-4095321975 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1838170145\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-1838170145-label\" class=\"accordion-title plain\" href=\"#accordion-item-quais-s\u00e3o-as-regi\u00f5es-de-atendimento?\" aria-expanded=\"false\" aria-controls=\"accordion-1838170145-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais s\u00e3o as regi\u00f5es de atendimento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1838170145-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1838170145-label\" >\n\t\t\t\n\n\t<div id=\"text-1128465757\" class=\"text\">\n\t\t\n\n<p><strong>Atendemos o Brasil inteiro. Nossa sede est\u00e1 localizada em S\u00e3o Paulo no bairro de Pinheiros.<\/strong><br \/><strong>No entanto, temos servi\u00e7os remotos e possu\u00edmos parcerias pelo Brasil todo. Nenhuma forma<\/strong><br \/><strong>de dist\u00e2ncia nos impede de melhorar a tecnologia para o seu neg\u00f3cio!<\/strong><\/p>\n\t\t\n<style>\n#text-1128465757 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-1128465757 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2558312359\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-2558312359-label\" class=\"accordion-title plain\" href=\"#accordion-item-quais-os-servi\u00e7os-a-blocktime-oferece?\" aria-expanded=\"false\" aria-controls=\"accordion-2558312359-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quais os servi\u00e7os a Blocktime oferece?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2558312359-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2558312359-label\" >\n\t\t\t\n\n\t<div id=\"text-837871204\" class=\"text\">\n\t\t\n\n<p><strong>\u25cf Consultoria na \u00e1rea de TI;<\/strong><br \/><strong>\u25cf Diagn\u00f3stico Tecnol\u00f3gico;<\/strong><br \/><strong>\u25cf Suporte t\u00e9cnico para sua empresa;<\/strong><br \/><strong>\u25cf Cloud para desenvolvedores;<\/strong><br \/><strong>\u25cf Implementa\u00e7\u00e3o e suporte para Firewalls UTM;<\/strong><br \/><strong>\u25cf Implementa\u00e7\u00e3o e suporte de Microsoft 365;<\/strong><br \/><strong>\u25cf Implementa\u00e7\u00e3o e suporte de Active Directory e Windows Servers;<\/strong><br \/><strong>\u25cf Prote\u00e7\u00e3o e Conformidade da TI \u00e0 LGPD.<\/strong><\/p>\n\t\t\n<style>\n#text-837871204 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-837871204 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2758517789\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-2758517789-label\" class=\"accordion-title plain\" href=\"#accordion-item-todos-os-contratos-s\u00e3o-iguais-ou-existem-planos-diferentes?\" aria-expanded=\"false\" aria-controls=\"accordion-2758517789-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Todos os contratos s\u00e3o iguais ou existem planos diferentes?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2758517789-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2758517789-label\" >\n\t\t\t\n\n\t<div id=\"text-381099848\" class=\"text\">\n\t\t\n\n<p><strong>Entendemos que os clientes s\u00e3o \u00fanicos e que os ambientes s\u00e3o distintos, com necessidades<\/strong><br \/><strong>espec\u00edficas. Ent\u00e3o, oferecemos 4 planos distintos de atendimento:<\/strong><br \/><strong>\u25cf START;<\/strong><br \/><strong>\u25cf PRO;<\/strong><br \/><strong>\u25cf PREMIUM;<\/strong><br \/><strong>\u25cf DEDICADO.<\/strong><\/p>\n\t\t\n<style>\n#text-381099848 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-381099848 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2693077746\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-2693077746-label\" class=\"accordion-title plain\" href=\"#accordion-item-atendem-um-cliente-de-forma-avulsa-ou-somente-com-contrato?\" aria-expanded=\"false\" aria-controls=\"accordion-2693077746-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Atendem um cliente de forma avulsa ou somente com contrato?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2693077746-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2693077746-label\" >\n\t\t\t\n\n\t<div id=\"text-1868941980\" class=\"text\">\n\t\t\n\n<p><strong>Trabalhamos com contratos e com alguns servi\u00e7os avulsos e projetos. Traga sua<\/strong><br \/><strong>necessidade e nossa equipe avaliar\u00e1 como melhor atend\u00ea-lo.<\/strong><\/p>\n\t\t\n<style>\n#text-1868941980 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-1868941980 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2793661862\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-2793661862-label\" class=\"accordion-title plain\" href=\"#accordion-item-atendem-pessoas-f\u00edsicas?\" aria-expanded=\"false\" aria-controls=\"accordion-2793661862-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Atendem pessoas f\u00edsicas?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2793661862-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2793661862-label\" >\n\t\t\t\n\n\t<div id=\"text-2719632100\" class=\"text\">\n\t\t\n\n<p><strong>No momento atendemos empresas com CNPJ ativos, mas temos \u00f3timos parceiros para indicar. \u00c9 s\u00f3 nos consultar.<\/strong><\/p>\n\t\t\n<style>\n#text-2719632100 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2719632100 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-948005832\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-948005832-label\" class=\"accordion-title plain\" href=\"#accordion-item-atendem-parceiros-de-tecnologia-do-mesmo-segmento?\" aria-expanded=\"false\" aria-controls=\"accordion-948005832-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Atendem parceiros de tecnologia do mesmo segmento?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-948005832-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-948005832-label\" >\n\t\t\t\n\n\t<div id=\"text-1265919271\" class=\"text\">\n\t\t\n\n<p><strong>Sim, com o maior prazer. Entendemos que a concorr\u00eancia fortalece os neg\u00f3cios e melhora<\/strong><br \/><strong>a qualifica\u00e7\u00e3o dos servi\u00e7os entregues aos nossos clientes.<\/strong><\/p>\n\t\t\n<style>\n#text-1265919271 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-1265919271 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-100385129 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-492718153 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_522587656 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  min-height: 300px;\n}\n#section_522587656 .section-bg.bg-loaded {\n  background-image: url(https:\/\/aprovacao.website\/blocktime\/wp-content\/uploads\/2024\/02\/ico_bg_image_7.jpg);\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_1660141730\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-265731486\">\n\n\n\t<div id=\"col-586736652\" class=\"col small-11 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-4168944754\" class=\"text\">\n\t\t\n\n<h2>Como funcionam os contratos da Blocktime Tecnologia?<br \/>\n<\/h2>\n\t\t\n<style>\n#text-4168944754 {\n  font-size: 1.25rem;\n  text-align: left;\n}\n@media (min-width:550px) {\n  #text-4168944754 {\n    font-size: 1.35rem;\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-1614769723\">\n\n\n\t<div id=\"col-1682083339\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2313749520\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-2313749520-label\" class=\"accordion-title plain\" href=\"#accordion-item-existe-tempo-m\u00ednimo-para-o-contrato?\" aria-expanded=\"false\" aria-controls=\"accordion-2313749520-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Existe tempo m\u00ednimo para o contrato?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2313749520-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2313749520-label\" >\n\t\t\t\n\n\t<div id=\"text-2363309802\" class=\"text\">\n\t\t\n\n<p><strong>Trabalhamos com m\u00ednimo de 12 meses.<\/strong><\/p>\n\t\t\n<style>\n#text-2363309802 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2363309802 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1686821501\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-1686821501-label\" class=\"accordion-title plain\" href=\"#accordion-item-gostaria-de-encerrar-o-meu-contrato-de-presta\u00e7\u00e3o-de-servi\u00e7os,-o-que-devo-fazer?\" aria-expanded=\"false\" aria-controls=\"accordion-1686821501-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Gostaria de encerrar o meu contrato de presta\u00e7\u00e3o de servi\u00e7os, o que devo fazer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1686821501-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1686821501-label\" >\n\t\t\t\n\n\t<div id=\"text-2246172992\" class=\"text\">\n\t\t\n\n<p><strong>Envie um e-mail para <br \/>financeiro@blocktimetecnologia.com.br <br \/>solicitando o encerramento do contrato <\/strong><strong>com 30 dias de anteced\u00eancia.<\/strong><\/p>\n\t\t\n<style>\n#text-2246172992 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-2246172992 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2835434148\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-2835434148-label\" class=\"accordion-title plain\" href=\"#accordion-item-gostaria-de-uma-negocia\u00e7\u00e3o-de-contrato,-\u00e9-poss\u00edvel?\" aria-expanded=\"false\" aria-controls=\"accordion-2835434148-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Gostaria de uma negocia\u00e7\u00e3o de contrato, \u00e9 poss\u00edvel?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2835434148-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2835434148-label\" >\n\t\t\t\n\n\t<div id=\"text-1148447543\" class=\"text\">\n\t\t\n\n<p><strong>Sim, entre em contato com financeiro@blocktimetecnologia.com.br e solicite uma reuni\u00e3o com a<\/strong><br \/><strong>equipe comercial. Avaliaremos os prazos, vencimentos e corre\u00e7\u00e3o de valores do seu<\/strong><br \/><strong>parque, bem como os servi\u00e7os contratados para continuar mantendo seu ambiente de TI<\/strong><br \/><strong>sempre est\u00e1vel e funcional.<\/strong><\/p>\n\t\t\n<style>\n#text-1148447543 {\n  font-size: 0.85rem;\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-1148447543 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1682083339 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-586736652 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1660141730 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  min-height: 300px;\n}\n#section_1660141730 .section-bg.bg-loaded {\n  background-image: url(https:\/\/aprovacao.website\/blocktime\/wp-content\/uploads\/2024\/02\/ico_bg_image_7.jpg);\n}\n<\/style>\n\t<\/section>\n\t\n\t<section class=\"section\" id=\"section_888427955\">\n\t\t<div class=\"bg section-bg fill bg-fill  \" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\"  id=\"row-2127553903\">\n\n\n\t<div id=\"col-1495961174\" class=\"col small-11 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3862550271\" class=\"text\">\n\t\t\n\n<h2>FAQ \u2013 TI<\/h2>\n\t\t\n<style>\n#text-3862550271 {\n  font-size: 1.25rem;\n  text-align: left;\n}\n@media (min-width:550px) {\n  #text-3862550271 {\n    font-size: 1.35rem;\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row align-center\"  id=\"row-329049754\">\n\n\n\t<div id=\"col-2007731372\" class=\"col medium-10 small-11 large-10\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion\">\n\n\t<div id=\"accordion-3459574531\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-3459574531-label\" class=\"accordion-title plain\" href=\"#accordion-item-minha-empresa-n\u00e3o-tem-documento-sobre-a-ti-ou-rede.-como-podem-me-ajudar?\" aria-expanded=\"false\" aria-controls=\"accordion-3459574531-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Minha empresa n\u00e3o tem documento sobre a TI ou rede. Como podem me ajudar?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3459574531-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3459574531-label\" >\n\t\t\t\n\n\t<div id=\"text-3936352632\" class=\"text\">\n\t\t\n\n<p><strong>Fazemos um diagn\u00f3stico com levantamento de dados da rede e um invent\u00e1rio detalhado dos<\/strong><br \/><strong>equipamentos Essas informa\u00e7\u00f5es ir\u00e3o compor a documenta\u00e7\u00e3o da rede e facilitar\u00e3o a tomada de<\/strong><br \/><strong>decis\u00e3o, como por exemplo, a substitui\u00e7\u00e3o de equipamentos.<\/strong><\/p>\n\t\t\n<style>\n#text-3936352632 {\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-3936352632 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-52515205\" class=\"accordion-item faq-accordion-label\">\n\t\t<a id=\"accordion-52515205-label\" class=\"accordion-title plain\" href=\"#accordion-item-vamos-mudar-de-escrit\u00f3rio.-preciso-comunicar-a-blocktime?\" aria-expanded=\"false\" aria-controls=\"accordion-52515205-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Vamos mudar de escrit\u00f3rio. Preciso comunicar a Blocktime?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-52515205-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-52515205-label\" >\n\t\t\t\n\n\t<div id=\"text-3382693782\" class=\"text\">\n\t\t\n\n<p><strong>Sim e o mais breve poss\u00edvel, assim que definir o novo local. Alguns endere\u00e7os na cidade de S\u00e3o<\/strong><br \/><strong>Paulo n\u00e3o possuem internet com qualidade dispon\u00edvel, por exemplo, e podem colocar em risco<\/strong><br \/><strong>sua programa\u00e7\u00e3o de mudan\u00e7a.<\/strong><\/p>\n\t\t\n<style>\n#text-3382693782 {\n  text-align: left;\n  color: rgb(143, 150, 157);\n}\n#text-3382693782 > * {\n  color: rgb(143, 150, 157);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-2007731372 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1495961174 > .col-inner {\n  padding: 40px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_888427955 {\n  padding-top: 60px;\n  padding-bottom: 60px;\n  min-height: 300px;\n}\n#section_888427955 .section-bg.bg-loaded {\n  background-image: url(https:\/\/aprovacao.website\/blocktime\/wp-content\/uploads\/2024\/02\/ico_bg_image_7.jpg);\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-4378","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - 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